Delivery Policy

Last Updated: July 15, 2026

This Delivery Policy explains how services and deliverables purchased from ORMServiceExperts through ormserviceexperts.com are initiated and provided.

By purchasing a monthly plan or custom service, you acknowledge and agree to this policy.

1. Digital Service Delivery

ORMServiceExperts provides digital and virtual online reputation management services. We do not sell or ship physical products.

Services and deliverables may be provided through:

  • Email;
  • Live chat;
  • Written reports;
  • Shared documents or files;
  • Client dashboards or case logs;
  • Video or telephone consultations;
  • Approved project-management or communication platforms.

No physical shipping or delivery address is required unless specifically requested for billing or verification purposes.

2. Service Commencement

Service delivery normally begins after:

  • Successful payment confirmation;
  • Verification of the client’s order and contact details;
  • Receipt of the information, materials, access, and authorization required to begin;
  • Completion of any necessary onboarding or consultation.

Payment confirmation alone may not be sufficient to begin work where additional information, account access, documents, approvals, or instructions are required from the client.

The service commencement date may therefore be different from the purchase date.

3. Monthly Plans

Monthly reputation-management plans are delivered as ongoing services during each active paid billing cycle.

Depending on the purchased plan, delivery may include:

  • Reputation audits and risk mapping;
  • Search-result monitoring;
  • Review monitoring and responses;
  • Search suppression activities;
  • Google Business Profile monitoring or optimization;
  • Crisis or executive monitoring;
  • Content and authority-building work;
  • Reports, alerts, case logs, and strategy recommendations.

Plan features are delivered according to the applicable service scope, usage limits, client requirements, campaign stage, and third-party platform conditions.

Unused services or monthly allowances do not automatically carry forward to a future billing cycle unless expressly agreed in writing.

4. Custom-Service Delivery

Custom projects are delivered according to the quotation, invoice, proposal, statement of work, or written agreement approved by the client.

A custom agreement may specify:

  • Project scope;
  • Deliverables;
  • Estimated commencement and completion dates;
  • Payment milestones;
  • Client responsibilities;
  • Revision terms;
  • Delivery method;
  • Third-party requirements or expenses.

Where a custom agreement contains delivery terms that differ from this policy, the custom agreement will apply to that project.

5. Estimated Timelines

Any delivery date, campaign timeline, milestone, projection, or completion estimate is provided in good faith and is not a guaranteed deadline unless expressly confirmed as such in a written agreement.

Delivery times may vary depending on:

  • The complexity and size of the reputation issue;
  • The number of names, brands, locations, or search results involved;
  • The amount of research or content required;
  • Client response and approval times;
  • Search-engine indexing and algorithm changes;
  • Review-platform, publisher, hosting-provider, or social-platform decisions;
  • Legal or compliance requirements;
  • Availability of necessary information or account access;
  • Events outside our reasonable control.

Online reputation management is an ongoing process, and some campaigns may require several billing cycles before meaningful progress becomes visible.

6. Service-Level Response Times

The response SLA included in a plan refers to our target time for acknowledging or initially responding to a qualifying client request:

  • Standard Clearance: 48-hour response SLA;
  • Advanced Clearance: 12-hour response SLA;
  • Executive Clearance: 4-hour response SLA.

An SLA is a response-time target and not a guarantee that the complete request, takedown, suppression activity, revision, or campaign will be resolved within that period.

The applicable SLA begins only after we receive sufficient information to assess and process the request through an approved support channel.

7. Reports and Case Logs

Reports, case-log updates, monitoring results, and other recurring deliverables may be supplied according to the purchased plan.

Delivery frequency may include:

  • Monthly written reports;
  • Monthly case-log snapshots;
  • Ongoing case-log access;
  • Same-day monitoring alerts;
  • Quarterly strategy reviews;
  • Other intervals agreed in writing.

Reports may be delivered by email, shared document, dashboard, case-management system, or another reasonable electronic method.

8. Client Responsibilities

To support timely delivery, clients must:

  • Provide accurate and complete information;
  • Supply requested documents, links, evidence, credentials, and authorization;
  • Respond to reasonable questions and approval requests;
  • Maintain valid contact and billing details;
  • Review drafts and deliverables within a reasonable period;
  • Notify us promptly of new reputation issues or material changes;
  • Ensure that all instructions and materials are lawful and authorized.

We are not responsible for delivery delays caused by missing information, delayed approvals, inaccessible accounts, incorrect contact details, conflicting instructions, or other failures by the client to cooperate.

9. Revisions

All active plans include unlimited reasonable revisions within the original service scope and active service period.

Revision delivery begins after we receive clear and complete revision instructions. The time required will depend on the nature, volume, and complexity of the requested changes.

Unlimited revisions do not include:

  • New or unrelated campaigns;
  • Additional brands, executives, businesses, or locations;
  • Deliverables outside the purchased plan;
  • Requests made after the service period has ended;
  • Repeated changes caused by conflicting instructions;
  • Unlawful, deceptive, abusive, or platform-prohibited requests.

Out-of-scope work may require an additional quotation and revised delivery timeline.

10. Third-Party Platforms

Our services may depend on search engines, review websites, publishers, social networks, hosting providers, legal counsel, analytics tools, and other third parties.

ORMServiceExperts cannot control or guarantee:

  • Search-engine indexing times;
  • Ranking changes;
  • Platform response times;
  • Content-removal decisions;
  • Publisher cooperation;
  • Account approval or verification;
  • Review moderation decisions;
  • Technical availability of third-party services.

Delays caused by third-party platforms do not mean that ORMServiceExperts has failed to provide services where we have completed the work reasonably within our control.

11. Delivery Delays

If a material delay occurs within our reasonable control, we will attempt to inform the client and provide an updated estimated timeline.

A delay does not automatically entitle the client to a refund, service credit, or cancellation of charges, particularly where work has begun or resources have already been allocated.

Refunds and billing corrections are governed by our Return and Refund Policy and any mandatory rights under applicable law.

12. Receipt and Review of Deliverables

Electronic deliverables are considered delivered when they are:

  • Sent to the email address supplied by the client;
  • Made available through an approved shared link or platform;
  • Uploaded to the applicable dashboard or case log;
  • Presented during a scheduled consultation;
  • Otherwise made reasonably accessible to the client.

Clients should review deliverables promptly and report any access problem, missing file, technical error, or revision request to support@ormserviceexperts.com.

Failure to review a delivered item does not mean that delivery did not occur.

13. Incorrect Contact Information

Clients are responsible for providing an accurate and accessible email address and other contact details.

ORMServiceExperts is not responsible for missed delivery caused by:

  • Incorrect or outdated contact information;
  • Full email inboxes;
  • Spam or junk-email filtering;
  • Corporate email-security restrictions;
  • Client-side technical issues;
  • Failure to check the selected communication channel.

Clients should add our email addresses to their approved sender list where necessary.

14. Business Days and Communication Hours

Unless otherwise agreed in writing, references to business days exclude weekends and applicable public holidays.

Monitoring alerts, crisis services, and SLA-based responses may operate differently depending on the selected plan. Service delivery and response availability do not necessarily mean that every request will be completed outside regular working hours.

15. Cancellation and Expiration

When a monthly plan is cancelled, service delivery will normally continue until the end of the current paid billing period.

After the active service period ends:

  • Monitoring and campaign activity may stop;
  • New revisions may no longer be accepted;
  • Dashboard or case-log access may be restricted;
  • Reports and files may be archived or removed after a reasonable retention period;
  • Results may change because ongoing reputation-management work is no longer being performed.

Clients should download any deliverables made available to them before access expires.

16. Force Majeure

We are not responsible for delays or delivery failures caused by circumstances beyond our reasonable control, including cyberattacks, internet outages, platform failures, natural disasters, government actions, legal restrictions, labor disruptions, war, civil unrest, or failures of third-party providers.

17. Changes to This Policy

We may update this Delivery Policy to reflect changes in our plans, delivery processes, technologies, providers, or legal obligations.

The revised policy will be published on this page with an updated “Last Updated” date.

18. Contact Us

For questions concerning service delivery, reports, files, or revisions:

Customer Support: support@ormserviceexperts.com
Orders and Billing: order@ormserviceexperts.com
General Enquiries: contact@ormserviceexperts.com
Website: ormserviceexperts.com

Live chat support may also be available through our website.